In a significant boost for Zambia’s aviation infrastructure, Lusaka-based ground handler NAC 2000 has received regulatory approval for line maintenance services, marking the company’s formal entry into the country’s MRO sector.
The approved maintenance organization (AMO) certification, granted by the Zambia Civil Aviation Authority (ZCAA) in February, is a milestone not only for NAC 2000 but for the broader Southern African aviation landscape, where third-party maintenance capacity remains limited.
“Up until now, there has been no third-party maintenance provider in Zambia,” says Ephraim Bagenda, AMO and aircraft technical handling project manager at NAC 2000. “We saw this as a business opportunity but also as a chance to contribute meaningfully to the development of the country’s aviation industry.”
Founded in 2000, NAC 2000 has traditionally focused on aircraft, passenger and cargo handling services at Kenneth Kaunda International Airport in Lusaka and other locations in Zambia.
However, the growing demand for in-country technical services and a supportive government stance on aviation investment prompted the company to diversify.
“The aviation sector in Zambia is growing rapidly,” Bagenda says. “The government has invested heavily in airport infrastructure, and we now have four international airports. This growth created a gap for dependable maintenance services, which we’ve stepped in to fill.”
The AMO certification process followed the ICAO-compliant five-phase model, involving a pre-application meeting, submission and evaluation of technical manuals, and a live demonstration of capabilities. According to Bagenda, the process was rigorous but navigable due to thorough internal preparation and strong support from the regulator.
“The [ZCAA] was very helpful and guided us all the way through,” he says. “We had the right expertise on board, and while the process took longer than anticipated, we didn’t face any major roadblocks.”
NAC 2000 has started small but strategically, hiring three licensed engineers to spearhead the line maintenance operation. The company is currently finalizing service agreements with airline customers and expects to scale up staffing and capabilities in line with demand.
In a market characterized by high operational costs and scarce local technical talent, NAC 2000’s long-term vision includes partnering with institutions such as the Zambia Air Services Training Institute (ZASTI) to develop homegrown skills.
“There was a time when ZASTI produced many skilled engineers, but that tapered off,” Bagenda says. “Now they’ve revamped their programs, and we’re working closely with them and the Ministry of Education to build a sustainable talent pipeline. Our goal is to eventually reduce reliance on expatriates.”
Bagenda acknowledges the significant investment required to launch the AMO—from specialized tooling to certification costs—but believes the long-term returns will be well worth it.
“This kind of business is very capital intensive. But we’re confident,” he says. “We’re offering international standards at highly competitive rates, backed by qualified personnel and modern equipment.”
Looking ahead, NAC 2000 plans to expand into heavier maintenance capabilities, including C checks and base maintenance services, in a bid to become a full-fledged MRO hub for Zambia and the region.
“This is just the first step,” Bagenda says. “Our aim is to grow into a comprehensive maintenance provider, just like what you see in Kenya or South Africa. The industry is growing, and we intend to grow with it.”
